Frequently Asked Questions

  • What is MantraCare?

    MantraCare is a global wellness provider offering mental and physical well-being services. In the mental health space it owns brands including TherapyMantra, OCDMantra, CoupleMantra and PrideMantra. MantraCare also offers physical wellbeing solutions through it brands such as Yogamantra, Physiomantra, HerMantra, FitMantra, and DiabetesMantra. 

    MantraCare serves both B2C and B2B clients across 30+ countries via a network of 1500+ providers. With over 100,000+ sessions conducted & 5000+ clients served, MantraCare is poised to become a global wellness leader.

    MantraCare serves 400+ corporate clients with its employee wellbeing offerings including Employee Assistance Programs (EAPs), Student Support Programs, Financial Assistance, Legal Assistance and Employee engagement solutions.

  • What is the role of MantraCare?

    We offer a technology platform that lets connects members with providers. Our platforms allows you to easily manage appointments, chat/audio/ videos session, billing and insurance.

    You work at your own convenience at the rates negotiated with MantraCare. It is up to you to decide which members to take as your clients.

  • Do I need to be licensed to be a provider in MantraCare?
    Yes. When providing services through MantraCare, you must abide by all relevant laws, rules, and regulations, including but not limited to rules of ethics and professional responsibility that apply to your profession.

  • What are the requirements for profile photo?
    Please read the following guidelines carefully. Your account will not be approved if your photo doesn’t comply with these guidelines:
    • Your photo must be a profile photo in a professional setting.
    • Use a photo featuring only yourself.
    • Your photo must be taken from the shoulders and above. We see success with photos that are 70-80% focused on your face.
    • Your photo must be in high resolution. You may use your mobile phone if it is of good quality.
    • No selfies. Please either have someone else take the photo for you or use a timer.
    • Don’t use black and white pictures.
  • What are the different types of membership?
    We offer 2 types of membership Basic & Premium.

    Basic membership at MantraCare offers several benefits including Free listing and marketing support. There is No Fixed charge. You may connect with potential clients through our app, and accept payments in 60+ currencies. For payments received using our app, we charge you between 8%- 10% to cover payment gateway and other costs.
    Based, on your performance as a Basic member, we may upgrade you to a premium member. Premium members get to serve both individual & corporate clients at MantraCare. Upgradation to premium membership is Invite only and depends on factors such as your profile quality, client reviews, visits, etc.

  • Is the basic listing free for a lifetime?
    Yes, the basic listing is free forever.

  • How do I Fast-track my path to Premium Membership?
    Premium membership opens you to over 100,000+ corporate employees/ clients served by MantraCare. You get sessions from Mantra Clients regularly. However, we typically observe basic members’ profiles for 5-6 months, before considering them for premium membership. If you are keen to fast-track this process to 1-2 months, we should that you do the following:
    • Submit a profile video and content videos
    • Refer 3 other providers to Mantra
    • Get 5+ reviews on your Mantra profile
    • Provider consent to work on the Mantra Fixed rates and Terms and conditions
  • Should I use mobile app or the web platform?
    We recommend that you use mobile app to deliver sessions to the clients. We also give you an option to use a web dashboard. However, Web Dashboard currently only supports chat session. Key features such as appointment booking, billing etc are only available on the application.

  • How do I drop a client?
    If you are having any problem with a specific client and want to drop the client, you can contact the support team via the application. We shall switch the provider for that client
  • How do I get clients?
    You get clients through the following ways:
    • Profile Listing visits: Mantra offers you a beautiful Free listing. Our websites get 10,000+ visitors daily. You may get inquiries for users from your listing. Make your you promptly reply to those queries. The visits to your listing greatly depend on your profile rank. Make your that you take all the steps to improve your profile ranking.
    • Social Media: We advise that you publicize your engagement with MantraCare on your LinkedIn or Social media profile. Adding MantraCare as a position on your LinkedIn profile helps build user trust. Sharing your listing link across various social media channels, blogs, and websites also helps online visitors.
    • Profile Marketing: We can work with you to create content/videos that will be posted on your social media platforms. Your profile booking link shall be publicized on all the content created, which shall help you get more leads.
    • Personal Clients: You may also invite personal clients to the application. Mantra provides you with numerous tools such as appointment management, payment gateway, billing, chat, and video portal to help you build client trust and expand your practice. Your self-clients also help you build a strong profile with their possible reviews and thus boost your profile ranking
    • Client referrals: Mantra regularly refers its corporate and individual clients to its premium providers. The number of clients referred to you by MantraCare depends on factors such as your client’s ratings, renewal rates, availability, and experience.

  • Does MantraCare refers me clients?
    Everyday, several customers subscribe to therapy, yoga, Diet, Physio and other plans available with MantraCare. MantraCare runs its algorithm to match the clients with providers based on clients preferences such as providers country, language, specializations etc.

    You shall get a notification on your email and MantraCare Partner app for new client requests. You can view and accepts those requests based on your availability and preferences. If you don’t pick up a request, there are chances that another provider picks up that request.

  • Can I add my personal clients to the app?
    Yes, you can add your personal clients to the app. MantraCare provides you access to 60+ currencies, appointment management tools, a private video call/ chat system, and a trusted brand to help you reach global clients.


    You just need to share your profile link with clients – through which the client can book a subscription with you. In case the client is referred by you, MantraCare only charges the processing and payment gateway fee – which is just 8-10%.

  • How to refer other providers to the app?
    Yes, you can refer your colleagues to MantraCare. You can earn an added incentive for this. Your colleague will also have an additional benefit if he/she comes through your referral.

  • I am a premium member but I am still not getting new clients?
    To be considered to be matched with new members, your status must be set to “available”. You may be unavailable in case you have not completed the:
    • Onboarding form
    • Profile picture & video
    • Billing details


    You may also not get clients if we are not getting requests for your specific country or specialization or if you have bad or no reviews on the app.

  • How do I improve my profile ranking and views?
    The amount of leads you generate from your listing primarily depends on your profile ranking on our website and search engines. Ranking on search engines also depends on backlinks and organic referrals. We suggest that follow all the below tips to 10x the traffic on your profile:
    • Add links to your Profile URL on your websites/ blogs / social media
    • Post on social media groups (Facebook, Twitter, Linkedin, etc) about your new role at MantraCare
    • Add your role at MantraCare as a position on your LinkedIn profile
    • Improve your profile score
      • Get 5 positive client reviews on your profile
      • Use high high-quality profile picture and write an exhaustive profile description
      • If you have multiple listings at Mantra – make sure that you have a unique description for each listing (No duplicate content)
      • Refer 5 other providers to Mantra
  • How and when do I get paid?

    All your past sessions (with the amount earned per session) are visible in the billings section of the mobile app. In the case of premium providers, The amount earned per session is decided based on the rates agreed with you during onboarding.

    We follow a monthly payment cycle. The payment will be credited to you by the 10th of next month, provided you have duly updated your bank or PayPal account details.

  • Do I get paid if the client leaves me in between?
    If your client leaves/ switches you in between, you will still be paid for the sessions delivered to that client. However, you will not be paid in cases of genuine client complaints regarding session timings and delivery.

  • How much does it cost to use the platform?
    Therapists pay absolutely nothing to use our platform! There are no setup costs or overhead fees of any kind. There is also no cost for receiving referrals to new clients. The fees that the members pay already include the fees used to cover MantraCare’s ongoing costs for facilitating secure communication between you and the member through the platform, so you don’t need to worry about billing or collecting them. We handle all marketing, billing, and getting referrals straight to you so you can concentrate on therapy!

  • What are the key terms for using MantraCare?
    Please find our full Terms and Conditions by clicking here.

  • How to update your profile?
    • Select the ‘profile’ option on the lower right hand side.
    • Select the option ‘About Me’.
    • Add your personal information, once done select next to move to the next page.
    • After providing all the information including rates, upload your profile picture and certificate that will be reflected to the client.
    • Click the ‘Submit’ button.

  • How to give permission to the app?
    • Open the app once it has been downloaded.
    • As it opens, there will be an in- app notification asking for permission, choose the ‘allow’ option and exit the app.
    • Long press the app icon and select the info button on the upper side.
    • Select all the options ‘mic’, ‘camera’, ‘call’ and choose the option to allow permission once the app is in use.

  • How to mark your availability?
    • Select the option ‘ My Availability’ in the home page.
    • You will see a tab with two options – Details and Working Hours. Complete your personal information and scroll down to save changes. To sign in the calendar, use the chrome session.
    • Select the option ‘Working Hours’ and select the first day (Monday), add the available time slots and in the services tab, select ‘Appointment’ and save the change.
    • Select the + sign beside each day to add your breaks timings.
    • If you want to save the same time slots to all the days, select ‘Apply to All Days’ or select individual timelines based on your availability.
    • After all the details have been filled, select ‘Save Changes’.
    • To set your respective time zone,select the box on the right hand side with a globe sign and choose likewise.

  • How to start a session?
    • Select the chat option in the below tab of the home page.
    • Choose the respective client and start the conversation through chat.
    • For the video session, use the in app link that has been generated during the scheduling of the appointment.

  • How to schedule an appointment?
    • Select the blue circle with the chat option at the bottom right of the respective chat.
    • Select the option ‘Others’ and choose ‘schedule an appointment’

  • How to add a session?
    • Click on the three dots at the upper right corner of the chat and select ‘Past Sessions’.
    • Click on the + sign, which will provide you the tab, where you will have to add the specific details of the session.
    • Select the type of the completed session. Example for video session : select the ‘Video’ option, add the duration in minutes, and add the time along with the date.
    • After entering the details, click on the add option.
    • Go back and select the client profile and click on the plan to confirm the details have been successfully saved.

  • How to approve a scheduled appointment?
    • Select the blue circle with the chat option at the bottom right of the respective chat.
    • Select the option ‘Others’ and choose ‘schedule an appointment’

  • How to approve a session & send the feedback form? (Client)

    Approve a session:
    • Select the option ‘Expert’ in the bottom tab of the home screen.
    • Open the respective therapist profile, and select the three dots at the upper right hand side.
    • Select the option ‘Past Session’, where all the completed session details would be displayed.
    • Unapproved sessions will be displayed with a yellow board sign, select that session and click on the ‘Approve’ option.
    • Go back, and rate the session on a scale of 5, and provide the comments based on your experience.
    • Next you can rate the therapist and share your personal comments and save your responses.


    Feedback:

    • Select the respective client’s chat from the chat option.
    • Select the three dots at the upper right corner and select the option ‘Past Sessions’.
    • Click on each session to find the ratings and feedback.

  • How to check your billings?
    • Select the option ‘Billing’ on the homepage.
    • Each month’s total earnings, amount received and payment due will be reflected.
    • You can choose the billing month by using the filters on the right side.
    • All the billed and unbilled sessions would be displayed according to the selected month.